Services
Consulting Services
TransitPoint’s Consulting services provide a process that allows the needs of the client to be transitioned from the Conceptual Design phase through Detailed Design including the development of budgetary cost plans, risk analysis and technology options.
Customer Needs Analysis
The methodology employed to determine both the current and future needs of our client is centred on identifying the critical success factors relating to the use of multimedia communications facilities.
The process involves a number of simple steps starting with a review of the existing infrastructure and usage followed by interviews with the stake holders including the completion of comprehensive application-based questionnaires to draw out the specific needs of the users.
Conceptual Design
The Conceptual Design is based on the outcome of the Needs Analysis phase of the project and provides the client with an overview of the technology available in the marketplace that can be matched to their requirements.
Conceptual Designs are based on generic audiovisual, videoconferencing and multimedia solutions and it is at this stage that a budgetary cost plan is developed. Accommodation, network and environmental issues are considered and their impact noted.
Where new or untried technology solutions are proposed, a risk analysis is conducted and presented to the client.
Functional Design
A functional specification is one that describes what the user expects in terms of the performance of an audio visual facility without going into the level of technically specifying the equipment’s electrical performance.
Detailed Design
These designs contain sufficient detail and specific recommendations to ensure that the needs of the potential users are met and all building, physical, electrical, architectural and environmental issues are clearly defined.
If the design utilises the client’s network a detailed analysis will be performed to ensure that issues regarding network capacity and security are addressed and that any risks associated with the implementation are clearly defined.
Technology demonstrations are conducted with the client’s stakeholders, a detailed cost plan is developed and ROI’s (Registration of Interest) may be solicited from the marketplace to determine a short list of respondents and the ability of potential vendors to meet the client’s expectations.
Transitpoint Services
TransitPoint’s Consulting services provide a process that allows the needs of the client to be transitioned from the Conceptual Design phase through Detailed Design including the development of budgetary cost plans, risk analysis and technology options.
Areas of Expertise
- Customer Needs Analysis
- Conceptual Design
- Functional Design
- Detailed Design
- Audio Visual Services
- Implementation Services
- Project Management
- Development of Audio Visual Procurement Specifications
- Production of Documentation and Training Materials
- Assistance with Request for Tender preparation documentation
- Response to Tender Evaluations
- Implementation Project Management on behalf of the client
Audio Visual Services
Our audio-visual services include:
- In depth analysis of user requirements and the development of functional specifications, room data sheets and performance criteria.
- Review of detailed design documentation including bills of materials, drawings and early works packages.
- Attending design review meetings and participating in tender evaluations on behalf of the client.
- Cost plan analysis and budget reviews.
- Operational specifications including the development of Service Level Agreements (SLA’s) in conjunction with the client.
- Tender specifications for the provision of operational support including help desk and maintenance services.
Implementation Services
Our implementation services are designed for those companies that have successfully completed a feasibility study of videoconferencing and have decided to proceed with the introduction of the technology to their organisation. Where it is deemed appropriate, a pilot study will be initiated which will identify pilot objectives, scope and support resources. In order for implementation services to be truly effective, they must include the following aspects:
- Identifying videoconferencing applications
- Identifying and preparing sites
- Install network and videoconferencing systems
- Assign project team and support resources
- Develop operational, administrative and billing procedures
- Implement marketing program
- Implement user training program
- Evaluate and report implementation results
Project Management
TransitPoint’s Project Management service provides complete coordination of videoconferencing systems implementation, which includes:
- Detailed project plans
- Management and tracking of project milestones
- Scheduled project status reporting
- Single point of contact for contract negotiations, service level agreements, requests for proposal, tender preparation, transition and handover of project and service management
